(Cincinnati, OH) July 10th, 2017 – RoundTower Technologies, LLC announced today that its Professional Services organization has achieved a Net Promoter Score of 89 through June 30th, 2017. This score of 89 reflects exceptional customer loyalty and is an excellent barometer for understanding the quality of the relationships that RoundTower has with its customers.
RoundTower’s Professional Services organization approach to services is a direct extension of the company’s uniquely modeled customer experience methodology. The approach requires a comprehensive discovery with a focus on understanding an environment’s strengths and weaknesses, and emphasizes analyzing how a customer’s present and future needs will be met. Fundamentally, RoundTower Technologies strives to meet their customer’s business objectives with improved agility and increased quality of service, while maximizing ROI.
“Customer satisfaction and delivering real business value to our customers is our goal at RoundTower and we are proud that our customers are recognizing our efforts,” says Keith Odom, EVP Systems Engineering & Services. “We will continue to focus on delivering a world-class customer experience and will be implementing this exercise further into our organization including our managed service practice.”
Net Promoter or Net Promoter Score (NPS) is a management tool that is used to gauge the loyalty of an organization’s customer relationships. NPS has been widely adopted, with more than two-thirds of Fortune 1000 companies now using it. A high NPS score is often associated with strong and valued relationships that drive improvements such customer retention rates and loyalty.
The NPS methodology asks the key question, “How likely is it that you would recommend RoundTower Technologies to a friend or a colleague?” The response options will range from 0 for “not at all likely” to 10 for “extremely likely” and are collected and scored through the NPS Calculator. NPS Calculator Scores selected as a 9 or 10 are considered promoters, and scores from 0 to 6 are considered detractors. The result is calculated by subtracting the pro!portion of detractors from the proportion of promoters and converting the number to a percentage, which equals the Net Promoter Score. Companies that achieve an NPS of at least 50 percent are considered “World Class.”
Track our Net Promoter Score on NPS Benchmarks powered by CustomerGauge!