RoundTower announced today that its Implementation Services and Managed Services organizations have posted exceptional Net Promoter Score (NPS) and customer satisfaction. Fundamentally, RoundTower strives to meet their customer’s business objectives with improved agility and increased quality of service, while maximizing ROI.
RoundTower’s Managed Services reported a 78 NPS and a 90% customer satisfaction rate. These scores reflect extraordinary customer loyalty and serve as a barometer for understanding the quality of the relationships that RoundTower has with its customers. Additionally, RoundTower’s Implementation Services received a 71 NPS overall and averaged a 94% Customer Satisfaction rate.
“We are thrilled with the outcome of our NPS scores for both our managed and implementation services sectors,” says Keith Odom, EVP Systems Engineering & Services. “With our services organizations continuing to grow, customer satisfaction and delivering real business value to our customers is our ultimate goal at RoundTower.”
Companies that achieve a NPS of at least 50 percent are considered “World Class.” Net Promoter or Net Promoter Score (NPS) is a management tool that is used to gauge the loyalty of an organization’s customer relationships. NPS has been widely adopted, with more than two-thirds of Fortune 1000 companies now using it. A high NPS score is often associated with strong and valued relationships that drive improvements such customer retention rates and loyalty.